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Order Hub

Every order in one queue.

Orders from every storefront land in a single list — routed to the right workflow the moment they arrive, then tracked line by line and unit by unit until they ship.

Get in touch See it working ↓
1

The queue

Filter, sort and pick off work. Columns are yours to choose, selection is sticky, and bulk actions report back per order rather than failing silently.

Search orders, SKUs, recipients…
Status · 2 Channel Columns
2 orders selected
Send to production Re-route Hold
Order Description Channel Units Status
WV-4821 Merch drop — 24 tees, 3 designs Shopify 24 Received
WV-4820 Corporate caps — 50 embroidered Manual 50 Routed
WV-4819 Wedding favours — 60 personalised mugs WooCommerce 60 Sent
WV-4818 Gift set — 8 mugs + 8 totes Shopify 16 Processing
WV-4816 Reorder — 12 tote bags Etsy 12 Failed
WV-4815 Staff uniforms — 30 polos Manual 30 Completed
6 of 212 orders ←→
WV-4816 failed routing — no fulfiller publishes the “Natural Tote 10L” in Etsy’s variant mapping. Fix the mapping or route it manually; the order keeps its place in the queue either way.
2

Inside an order

An order holds lines; a line holds units. Personalisation lives on the unit, which is why a single name can be reprinted without touching the other forty-nine.

WV-4820 Routed
Received 14 Sep, 09:12 · Manual entry · Harbour Print Co
Open jobsheet Send to production
Recipient
Alders & Finch Ltd
Leeds LS1 · UK
Service
Tracked 48
Due 18 Sep
Units
50 across 2 lines
1 held for artwork
Value
£742.50
incl. personalisation
Order lines
Structured 6-Panel Cap · Navy
Template Customisable · Embroidery · Front panel
40 units Routed
UnitPersonalisationThreadStatus
·001 “Sofia” Sky 2145 Decorated
·002 “Marcus” Sky 2145 At Decorate
·003 “Bartholomew-Smythe” Sky 2145 Held
19 characters exceeds the 12-character rule for this print area. Shorten it, approve an override, or refund the line — the other 39 units carry on.
Cotton Tote 10L · Natural
Fixed Design · Screen print · Centre
10 units Decorated
3

Routing, and why it went there

Rules run in priority order the moment an order lands. Every decision is recorded, so “why did this go to Leeds?” has an answer rather than a theory.

Routing rules
#WhenSend to
1Embroidery aspect and qty ≥ 25Leeds
2Drinkware categoryLeeds
3Ship-to outside UKRotterdam
4Anything elseHold
Decision trail · WV-4820
Received from manual entry
09:12:04
Rule 1 matched — embroidery, 40 units
09:12:04 · rules 2–4 not evaluated
Routed to Leeds · Harbour Print Co
09:12:05 · 2 Production Jobs created
Unit ·003 held — artwork rule
09:12:05 · awaiting a decision
4

One honest status

An order moves through a fixed set of states. It never sits in two at once, and the storefront hears about each change as it happens.

Received

In the queue, not yet assigned. Editable.

Routed

A fulfiller owns it. Production Jobs exist.

Sent

Print files delivered to the floor.

Processing

Being made. Unit-level progress visible.

Completed

Shipped, with tracking back on the order.

Failed

Stuck with a reason attached, never discarded.

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